DOA Policy

-If using UPS Next Day Air or UPS Next Day Air Early, In the case of a DOA, we will refund the cost of any affected livestock and the applicable portion of the amount charged for shipping.

If a DOA has occurred, please, send 2+ clear photos of the affected livestock in their closed shipping containers to us using the "contact us" page on our website within 2 hours of the first delivery attempt and we will make it right!

-If using UPS 2nd Day Air or UPS Next Day Air Saver, in the case of a DOA, we will give you store credit for the affected livestock. Shipping is non refundable.